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opal

wowaname

MivoCloud follow-up

in response to my previous post, I received a detailed reply on behalf of MivoCloud that covered all my concerns I outlined in my ticket. see below:

Hi,

Sorry for the late reply.

  1. I can confirm some of your IP addresses were routed to another customers. That was done by an intern who misunderstood some of the functionality of our IPAM software.
  2. Please open a new ticket and provide more details.
  3. I'm very glad you're using IPv6 a lot, but 99% of the customers don't even know what's that for. We had a lot of headache when people configure a service on the server, but did not take IPv6 into account. Sometimes things did not work at all. That's why we don't provide IPv6 automatically at the moment. I hope the things will change in next 1-2 years.
  4. We don't provide the IPMI access by default. We understand that having IPMI facing the Internet is a very bad idea. Because of that we recommend customers to have it blocked (on our side). Our engineers are online 24/7/365 and reply to tickets in 1-10 minutes so if you have an urge, just open a ticket asking to reopen the access to IPMI.
  5. We are working on a TOTP solution. That will be available soon.

You're free to public my answer.

Maxim Popov

I am happy that MivoCloud is aware of and working on solutions for a lot of these things. I was unaware that IPMI/iDRAC could be disabled on demand via a ticket until now. after I clear up real-life responsibilities and have enough time to invest, I'll follow up with a new ticket for point #2 (networking configuration in general) and see where we can go from there.

to be fair, I have services with two other providers, and they both seem to have a worse IPv6 situation than MivoCloud (mainly out of their control, due to issues with upstream Hurricane Electric IPv6 routing and the like). so, MivoCloud's slight oddity with regard to not supplying a /64 block upon order, and instead providing a /128 (or evidently no IPv6 at all), is a very slight inconvenience considering I at least have consistent IPv6 service. however, I will bring up the fact that customers should be free not to order IPv6 at all if they don't understand what it is, and for those who do want it, they should get a full /64.